Privacy Policy
Effective Date: December 12, 2024
At Novatech Medical Inc. (“Novatech,” “we,” “our,” or “us”), we place the utmost importance on rigorously protecting your personal information. This privacy policy explains in detail the categories of personal data we collect, how we use it in compliance with Canadian and Quebec regulatory requirements, as well as your rights and choices regarding this information when you browse our website, place order inquiries, or use our specialized medical equipment services. By accessing our site or communicating with our team, you expressly consent to the collection, secure use, and limited disclosure of your personal data in accordance with the provisions set forth in this policy.
1. Information We Collect
We may collect personal information when you:
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Submit an inquiry or order request through our website or other communication channels (e.g., phone, email).
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Register for events, training sessions, or other services.
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Provide feedback or communicate with our customer service team.
The personal information we collect may include:
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Contact Information: Name, address, email, phone number, and company name.
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Professional Information: Job title, organization, and payment details (if applicable).
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Order Details: Product information, order history, and preferences related to our products and services.
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Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
We do not collect sensitive personal data such as health information or medical records.
2. How We Use Your Information
We use your personal information for the following purposes:
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To process your orders and requests, including providing information about products and services.
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To communicate with you regarding your orders, inquiries, and other professional matters.
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To provide customer support, resolve issues, and improve our services.
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To send non-commercial emails related to our products, services, or events.
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To manage and enhance our website, customer relationships, and business operations.
We do not sell products directly online nor offer the possibility to purchase products through our website. All orders are processed via direct communication with our team.
3. Disclosure of Your Information
We may disclose your personal information to the following parties:
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Affiliates and Service Providers: Third-party vendors, subcontractors, and service providers who assist us in our operations (e.g., IT services, logistics, customer support, and email communications).
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Business Transactions: In case of merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
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Legal and Regulatory Compliance: To comply with legal obligations, respond to legal requests, and protect our rights or those of others.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Cross-Border Transfers
As Novatech Medical Inc. operates exclusively in Canada, we primarily store and process personal data within Canada. However, in certain cases, we may transfer your personal information to third-party service providers located in other jurisdictions, including the United States, Europe, or other regions. These jurisdictions may have different data protection standards than Canada.
When transferring personal data outside of Canada, we implement appropriate safeguards, including contractual protections, to ensure your data is protected in accordance with this privacy policy.
5. Retention of Your Information
We retain your personal information as long as necessary to fulfill the purposes described in this policy or as required or permitted by law. When your personal information is no longer needed, we securely delete or anonymize it.
6. Your Rights and Choices
Under Canadian privacy laws, you have the right to access the personal information we hold about you, as well as to correct or delete it. If you wish to exercise any of these rights or have questions about the information we hold, please contact us using the details below.
You may also unsubscribe from our marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
7. Disclaimer for Healthcare Professionals
The information provided on this website is intended solely for the use of healthcare professionals. Healthcare professionals should always rely on their own clinical judgment when deciding to use a particular product for patient treatment. Novatech Medical Inc. does not provide medical advice and recommends that healthcare professionals be trained on the use of any product before employing it in a procedure or surgery.
Healthcare professionals should always refer to the product labeling, product instructions, and/or user manuals, including cleaning and sterilization instructions (if applicable), before using any product. The information presented on our website aims to demonstrate the range of products offered by Novatech Medical Inc. Please note that some products may not be available in all markets, as availability depends on local regulatory requirements and medical practices. If you have questions about product availability in your region, please contact your Novatech Medical Inc. representative.
8. Security of Your Information
We take the security of your personal information seriously. To protect your data, we implement a combination of physical, technical, and administrative controls designed to guard against unauthorized access, disclosure, alteration, and destruction.
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Physical Security: We store your personal information in secure facilities with restricted access available only to authorized personnel.
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Technical Security: We use advanced encryption techniques to protect personal information during transmission, as well as secure servers to store information (if applicable). Our website uses SSL (Secure Socket Layer) technology to encrypt any sensitive information provided.
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Administrative Security: Access to personal data is limited to employees and contractors who require it to perform their duties.
Although we have implemented reasonable security measures, please note that no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. These technologies help us remember your preferences, analyze website traffic, and provide personalized content. You can control cookie preferences via your browser settings or through the privacy preferences selection on our website.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.