Privacy Policy
Effective Date: 2024-12-12
At Novatech Medical Inc. (“Novatech”, “we”, “our”, or “us”), we recognize the importance of protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding your information when interacting with our website and services. By accessing our website, contacting us for order requests, or using any of our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
1. Information We Collect
We may collect personal information from you when you:
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Submit an inquiry or order request via our website or other communication channels (e.g., phone, email).
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Register for events, training, or other services.
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Provide feedback or communicate with our customer service team.
The personal information we collect may include:
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Contact Information: Name, address, email, telephone number, and company name.
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Business Information: Job title, organization, and payment details (when applicable).
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Order Details: Product information, order history, and preferences related to our products and services.
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Technical Information: IP address, browser type, operating system, and navigation behavior on our website.
We do not collect sensitive personal data, such as health-related information or medical records.
2. How We Use Your Information
We use your personal information for the following purposes:
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To process your orders and requests, including the provision of product and service information.
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To communicate with you about your orders, inquiries, and other business-related matters.
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To provide customer support, resolve issues, and improve our services.
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To send non-marketing emails related to our products, services, or events.
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To manage and enhance our website, customer relations, and business operations.
We do not engage in online sales or offer direct purchasing through our website. All orders are processed based on direct communication with our team.
3. Disclosure of Your Information
We may disclose your personal information to the following parties:
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Affiliates and Service Providers: Third-party vendors, contractors, and service providers that assist with our operations (e.g., IT services, logistics, customer support, and email communications).
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Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
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Legal and Regulatory Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights or the rights of others.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Cross-Border Transfers
As Novatech Medical Inc. operates solely in Canada, we primarily store and process personal data within Canada. However, in some cases, we may transfer your personal information to third-party service providers located in other jurisdictions, including the United States, Europe, or other regions. These jurisdictions may have different data protection standards than those in Canada.
When we transfer personal data outside of Canada, we implement appropriate safeguards, including contractual protections, to ensure that your data is protected in accordance with this Privacy Policy.
5. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required or permitted by law. When your personal information is no longer required, we will securely delete or anonymize it.
6. Your Rights and Choices
Under Canadian privacy laws, you have the right to access, correct, or delete your personal information held by us. If you would like to exercise any of these rights or have questions about the information we hold, please contact us at the details provided below.
You may also opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
7. Healthcare Professional Disclaimer
The information provided on this website is intended solely for the use of healthcare professionals. A healthcare professional must always rely on their own professional clinical judgment when deciding whether to use a particular product for the treatment of a patient. Novatech Medical Inc. does not dispense medical advice and recommends that healthcare professionals be trained in the use of any product before utilizing it in a procedure or surgery.
Healthcare professionals must always refer to the product's package insert, product label, and/or instructions for use, including instructions for cleaning and sterilization (if applicable), before using any products. The information presented on our website is intended to demonstrate the breadth of Novatech Medical Inc.'s product offerings. Please note that products may not be available in all markets, as availability is subject to local regulatory requirements and medical practices. If you have questions about the availability of specific products in your area, please contact your Novatech Medical Inc. representative.
8. Security of Your Information
We take the security of your personal information seriously. To safeguard your data, we implement a combination of physical, technical, and administrative controls designed to protect it from unauthorized access, disclosure, alteration, and destruction.
Physical Security: We store your personal information in secure facilities with restricted access, available only to authorized personnel.
Technical Security: We use advanced encryption techniques to protect personal information during transmission, as well as secure servers to store the information (when applicable). Our website uses SSL (Secure Socket Layer) technology to encrypt any sensitive information provided to us.
Administrative Security: Access to personal data is restricted to those employees and contractors who need it to perform their duties.
While we have implemented reasonable security measures, please be aware that no method of electronic transmission or storage is entirely secure. As such, we cannot guarantee the absolute security of your personal information.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. These technologies help us remember your preferences, analyze website traffic, and provide you with personalized content. You can control cookie preferences through your browser settings or via the privacy preferences selection on our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Novatech Medical Inc.
#105-2141 Rue Nobel, Sainte-Julie, QC J3E 1Z9, CAN
info@novatechmedical.com
450 449-3608